Peace of Mind At El Dorado Spa Resorts + Generations Riviera Maya + Palafitos Over the Water Suites

A vacation should be a respite from our worries and all the rigors of the modern world. Therefore, since we take our guests` health and welfare extremely seriously, we have introduced our Lomas Safe™ initiative. Prior to recommencing all of our operations at our hotels, themed entertainment parks, our wedding planning services and transportation services, we have added a series of certified mitigation protocols to our existing exemplary standards of hygiene.

Our new Lomas Safe program covers every aspect of our resort and leisure operations to give you added peace of mind. Lomas Safe™ protocols begin the moment you start planning a vacation, to the time you return home!

Wedding Ceremony:

• 1 ) The wedding location must be cleaned and disinfected before and after each event.

• 2 ) At the beginning of the events, communication of basic health prevention measures is reinforced, via microphone.

• 3 ) Adequate assemblies are established to guarantee the distance of the guests.

• 4 ) The total number of guests must be adapted to the new requirements, respecting the healthy distance at all times, so the maximum capacity of each location will be updated to guarantee the safe distance between people.

• 5 ) A minimum space of 2.5 m2 per person is guaranteed, considered between the assembly or team of the personnel who operate the wedding and the guests.

• 6 ) Maintain distance between chairs from at least one place, that is, place them separated across the length and length of the location, as well as insert them to maintain a healthy distance even while sitting.

• 7 ) Guests are informed that to ensure their protection, the seating of the chairs should not be moved. The staff will check that they are not moved and that the two rear rows should not be disturbed, this due to the photography service.

• 8 ) The assemblies will be carried out at least 1:30 hours before the event, to achieve a sanitation of the place before the arrival of the guests, in coordination with the supervisors and hotel staff.

• 9 ) Once the weather conditions have been confirmed with the wedding couple, no changes will be made, considering that the urgency of the situation could lead to creating dangerous contact conditions due to lack of hygiene or cleanliness. (Update the disclaimers adding the new conditions for the present health situation.) The only exception to the rule is the DJ and the sound equipment.

• 10 ) Backup locations must be prepared with the disinfected material, at all times prior to each celebration in case of requiring their use, in coordination with the guidelines established by the hotel.

• 11 ) All the material for assembly at the ceremony should be taken to the location and the work area should be limited with yellow tape to avoid the crossing of people outside the assembly, respecting the distance between collaborators at all times.

• 12 ) The microphone must be disinfected before handing it over to the minister. The minister must keep and support it if necessary at the time of the vows, questions that he asks and / or readings or songs. (Inform the wedding couple from planning and during the appointment).

• 13 ) The collaborators who carry out the assembly must change their mouth covers and masks at least between 3 and 6 hours, and when they return to lift the material once the event is over.

• 14 ) Guests must be received offering disinfectant gel, in coordination with the guidelines established by the Hotel.

• 15 ) The assembly of food and beverages are carried out in accordance with the guidelines of prevention and hygiene in coordination with the provisions of the hotel, at all times.

Events: Private Dinner Reception / Cocktail parties

• 1 ) Hygiene measures and healthy distances are applied in all events.

• 2 ) Tables are assembled considering the following settings:
  

  • a ) Table of 8-10 pax, maximum 6 chairs must be placed.

  • b ) Table of 10-12 pax, they must place a maximum of 8 chairs.

  • c ) Extra High top tables to avoid crowds (for cocktail parties).

• 3 ) Weddings By Lomas staff and their suppliers will avoid consuming food and drinks during the event, to avoid touching the mouthpiece.

• 4 ) The assemblies of external providers must follow the cleaning and healthy distance procedures established by the Hotel.

• 5 ) All equipment and furniture must be mounted before starting an event, this in order that during an event they are not mounted and disinfecting in the presence of guests.

• 6 ) The dance floor mounts must be adapted to avoid crowds.

• 7 ) Sound equipment must be cleaned and disinfected at all times, before and after sharing the microphone with the guests and / or providers.

• 8 ) No material should be left unused during the events. This applies to boxes, stairs, extensions or material that will be used at the end of the event to dismantle.

• 9 ) Before starting the events, the sound, lights and voltage tests should always be done, all supported by the hotel maintenance staff.

• 10 ) Two microphones per event should be used, one for use exclusively by Music Managers (MC, DJ) and the other must be disinfected before and after being shared with guests or vendors.

• 11 ) Avoid contact of employees and / or guests with the booth as much as possible. If guests require a pen when reviewing the program, it must be cleaned and disinfected before and after use.

• 12 ) At the conclusion of the event, the assistants or collaborators in charge will carry out the following:
  

  • a ) Disassemble using your mouthpiece and mask at all times.

  • b ) The textiles should not be shaken and will be placed in boxes with a lid, the material as centerpieces should be placed the same in their baskets.

  • c ) Separate the products from the location of the event, such as flowers and other materials.

  • d ) Separate disposable products and place directly into fully identified plastic bags for later disposal.

  • e ) No container should be returned with water or disposable material, everything should be discarded at each location.

  • f ) As far as possible, plastic boxes should be used and all the material should be protected in them.

IN THE WORKPLACE

The number one rule that we adhere to is compliance concerns our own personal safety protocols:

1. Avoid touching eyes, nose, and mouth.

2. When coughing or sneezing, cover the nose and mouth with a disposable tissue or with the inside of the arm.

3. Wash hands frequently with soap and water.

4. Maintain a social distance of 1.5 meters between each person.

In addition, our Safety and Hygiene Supervisors are strictly monitoring the adherence to the new protocols and measures that follow:

1. Usage of face masks by all employees.

2. Regular application of hand sanitizing gel.

3. Usage of gloves for specific actions in the kitchen, restaurant, and retail areas.

4. To be granted access to our Hotels, Maroma Adventures and Bonanza Ranch and to our offices, all associates, suppliers, and clients must adhere to all sanitation and control measures.

5. Constant disinfection of all public areas, offices, furniture, and equipment, as well as contact points in accordance with local government guidelines.

6. In accordance with the protocols established by the health authorities, isolate, seek immediate medical assistance and report to the state health authorities, anyone that presents COVID-19 symptoms.

General considerations.

1.1. A POST COVID-19 Committee has been established at Grupo Lomas´ Corporate Offices. The committee is responsible for implementing, following up, and supervising the measures established by the municipal, state, and federal authorities for the gradual reactivation of activities in the workplace, as well as issuing information.

1.2. Staff receive regular internal official communications and are also educated not to spread rumors or misinformation from unauthorized sources.

1.3. Personnel who have contact with Clients are provided with the following personal protection and disinfection equipment:

• a) Face shields (4) (reusable), which must be replaced every 4 hours

• b) Masks (washable), which must be constantly cleaned, every 30 minutes maximum.

• c) Disinfecting gel with 70% alcohol for personal use and offering to Clients.

• d) Diluted chlorine solution or sanitizing solution and flannel (4 per shift per supervisor) (depending on availability), with an atomizer to disinfect work areas and tools, as well as luggage handling areas.

• e) In addition to the personal endowment, an endowment cover must be provided to offer to Clients who so require (subject to availability).

1.4. Adherence at all times to the basic measures of prevention: hand washing and / or disinfection, sneezing of the label, cleaning and disinfection of work and / or personal utensils.

1.5. Physical contact between colleagues should be avoided, respecting at all times the healthy distance of 1.5 meters between each person.

1.6. Eating food is not allowed in the work area.

1.7. The wearing of jewelry, accessories or ornaments is not allowed, with the exception of earrings smaller than the earlobe.

1.8. Protective equipment is personal and non-transferable and should not be shared.

1.9. Hand washing should be carried out at least every 2 hours and / or when necessary, particularly after coughing, sneezing, touching the mouth, nose and eyes, among others related to personal hygiene (mask). The best practice is to do it every 30 minutes.

1.10. Collaborators must correctly carry the protective equipment at all times during the course of their work activities.

1.11. Collaborators must avoid touching their faces at all times, particularly eyes, nose, mouth and in general the labels to sneeze or cough, as well as the basic sanitary prevention measures.

1.12. As far as possible, the Collaborator must have a transparent plastic bag to protect their personal and protective equipment.

ENVIRONMENTALLY RESPONSIBLE

Energy conservation goes beyond preservation of natural resources. At Grupo Lomas we take environmental responsibility to new heights with solar energy, oceanic and wildlife preservation. Besides this, Fundación Lomas strongly supports community service programs and assists employees in their hardships

OUR EMPLOYEES WITH A SPIRIT TO SERVE

Throughout the COVID 19 pandemic, Grupo Lomas retained its employees to continue to provide the finest professional service and for us to demonstrate our commitment to our loyal staff.